iManage User Group Meeting, London, 5th December 2017
Well… even though I’ve been using iManage for the last 12 years or so it was my first iManage User Group meeting! I took lots of notes and though it would be worth sharing!
IManage have now released a new version in their version 10 product stream. They are still pushing for a clientless application by using the web plugins. In the demo it seems like they have chrome and the client is html 5 based. As its web based one of the best benefits will be future upgrades will only be on the server backed and there will be no desktop client upgrade.
One of new features added in 10.2 is the ability to subscribe to other users matters. (Hopefully hitting product parity with 9.x now). Don’t forever security though! Another feature shown is when using the web client and the end user wants to compare two documents it will integrate with workshare compare, even in a mobile web browser.
Moving in to sharing! You will be able to share a document from the web client too. It seems easy and intuitive but the demo is showing the lawyer share and setting permission to the content. This is great and a concept and certainly the ‘modern lawyer’ would do this but wonder how this would work in reality.
Outlook 2016 with Work 10 looks very neat. The demo shows Outlook but without Filesite however the EMM toolbar remains. iManage explain how they want to reduce their memory footprint in Outlook and there have been recent issue with the amount of RAM Outlook can address. This seems like a fair comment but now most of their product is HTML 5 based then this is probably the real reason.
What is shown is the “browser” based view on the right hand pane in Outlook. It still allows drop and drag functionality but it’s now a web based. You can also drag and drop induvial email attachments. When you compose a new email you can drag documents from the interface too.
Within Word the file open dialog is new but it’s actually the same as the web client. Once the document is open the user can see the properties and a document open in a pane on the right. This now also includes additional information such as all edits, calendar views, etc. This extra inform looks very useful!
Ravn now integrates with Work 10 and a zero cost replacement to IDOL. Once the platform is in place the data is there to build on with further ravn products.
New updated security policy manager offers new feature where each file can be individually encrypted. This would mean if any user has direct access to the files then they would not be able to read/view them. All traffic is also encrypted using TLS between the client and server. The old “God” accounts are gone too. All access is secure. Rather than having specific passwords they instead leverage other technologies such as ADFS.
It seems more and more and more firms are dropping internal “Public” access to workspace in preference of “Need to know”. Security policy manager can deliver a need to know and ethical wall policies. It will also secure windows shares and share point sites too! The new version 1.2, has many new features. The example shows a matter list from Elite and user groups for AD demoing pulling in data from other sources/systems. Administration delegation is possible perhaps suggestion that it could be managed by a Risk department rather than IT. One of the big thing I like and isn’t new is any security changes made resulting in document updates are applied instantly and no longer need to refine documents and emails.
IManage cloud is built on many technologies with a lot of automation to avoid human error. Docker and Mesos seem to be the main clustering platforms that help with fast upgrade processing. The cloud document processing service is called Storm which was developed by Twitter which can process very high volumes of data. IManage projects that can process around 10+ million documents per hour.
The cloud offering is also very fault tolerant with at least four copies of every document. Two in two of the same datacentres and with the data centres two are stored in difference sectors. There was also a technology called “Swift technologies” check for bit rot as well as more traditional disk failures.
Wow… what a great day. Lots of information to digest. Maybe next time I’ll do a podcast 😉
I’m really happy to see the amount of process with the iManage cloud offering. I feel product parity is very important and we can now only just create workspaces automatically. At least that solved!
I’m left wondering when I should upgrade to iManage cloud as the development is so quick and useful. I guess the answer is now as I don’t need to do anything to receive the updates as they always in the cloud! 🙂